This Privacy Policy describes how KenKen Instruments ("we," "our," or "us") collects and uses information when you visit our website or use our services.

Information We Collect

We collect only minimal information necessary to provide our services:

• Basic usage statistics through Google Analytics to improve site performance
• When you contact us, we collect:
  • Your name and contact information
  • Your message content
  • Information about your musical instrument needs
• When you request custom instrument services:
  • Specifications and preferences for your custom instrument
  • Contact information for project communication

How We Use Your Information

We use the collected information solely to:

• Respond to your inquiries about our instruments and services
• Provide custom instrument building services
• Schedule repairs, rentals, and consultations
• Analyze website traffic through Google Analytics to improve user experience
• Send you updates about your custom instrument projects (with your consent)

What We Don't Collect

To be transparent, we want to clarify that we do NOT:

• Store or process payment information (handled by third-party payment processors)
• Track detailed personal behavior beyond basic website analytics
• Share your information with third parties except as described in this policy
• Sell your personal information to anyone

Google Analytics

We use Google Analytics to understand basic website traffic patterns. This helps us improve our website's usability. The information collected is anonymous and includes:

• Pages visited
• Time spent on the website
• General geographic location (country level)
• Device and browser information

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Customer project information is typically retained for 7 years for warranty and service purposes.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

KenKen Instruments
Kenneth J. Martin
Hektorstraße 6
10711 Berlin, Germany
Phone: +49 175 3665290
Email: info@kenken-instruments.com

Last Updated: January 2025